SUMMARY
Energetic and detail-oriented field service engineer professional with a proven track record of providing exceptional customer service and generating territory sales/revenue within a given territory.
EDUCATION
Northwestern State University / Natchitoches, LA
August 1998 – August 2006
Bachelor of Science Awarded
Electronic Engineering Technology
EXPERIENCE
OLYMPUS / Medical Field Services Engineer
Feb 2022 – Current
- Responsible for the maintenance and repair of Endoscope Reprocessing Machines.
- Install and maintain Surgical Room Integration Systems.
- Project management of equipment installs and customer training.
DAKTRONICS / Field Services
Nov 2021 – Feb 2022
- Responsible for the maintenance and repair of Daktronics LED Billboards and Scoreboards.
- Daily dispatched to customer sites.
- Maintain server racks with CAT5 and Fiber connections.
CROTHALL HEATHCARE / Biomedical Technician Temp. Position
Sep 2017 – Dec 2017
- Responsible for the maintenance and repair of CareFusion IV pumps and install of new pumps.
- Responsible for the daily and weekend cleaning of IV pumps on each floor of the hospital.
HOSPIRA, INC / Medical Field Service Engineer
Jan 2009 – Sep 2015
- Responsible for selling Extended Service Agreements (ESA), medical IV sets, and parts to customers in my territory.
- Implemented regional/ national programs to save customers on expenses and to retain their business.
- Work with cross-functional sales team to identify new business and address customer concerns
- Consistently met or exceeded territory revenue goals.
- Project management leader of numerous projects including planning and implementation of FDA recalls.
SKILLS
Management / Sales:
- Service Contract Sale
- Project Management and Coordination
- Supervisory Experience
- Budgeting and Expense Management
- Time and Organization Management
- Driven results with multiple awards